Privacy Policy

Introduction

We are The Suite Life Whistler, a vacation rental management company operating in Whistler, British Columbia Canada. We respect your privacy. This privacy policy outlines our privacy practices with respect to our services (the ‘Service’), including the ways your personal information and data is collected, stored, used and shared.
Providing us with your personal information is a choice you make. We appreciate that and thank you for making this choice. You are not legally obligated to provide us with this information, but we do need it to allow you to use our Services.

This Policy is part of our Terms and Conditions. This privacy policy does not apply to data that is not personal data, including anonymous, de-identified, or aggregated data, even when such data has been derived from personal data.

Data (What We Collect & Why We Collect It)

Property Owners & Website Visitors

When you submit an inquiry, make a customer service request or register an account, you provide contact information such as your name, address, mobile phone number and email address. Because our customers are rental businesses, our knowledge of your business may be considered professional information.

We collect your credit card or debit card information when you pay for our Service. This information is collected on our behalf by a payment processor. We use cookies and similar tracking technologies to collect information on our website, mobile application, and via email. Additionally, we collect your IP address from your internet service provider and may collect your bank details upon Property owners’ need.

What We Share & Why We Share It

To Provide Services
* Process transactions with you, authenticate you when you log in, and operate and maintain the Services
* Communicate with you about the Services and respond to your support requests
* Provide customer support to resolve technical issues you encounter, to respond to your requests for assistance, to analyze information, and to repair and improve the Services.

For Marketing
* Email newsletter subscribers with updates on product features
* Provide retargeted advertising
* Sales outreach to prospective customers

For Internal Research
* Analyze user activity data to determine where we need to improve user and customer experience

To Detect Security Incidents
* Verify accounts and activity, monitor suspicious or fraudulent activity and identify violations of Service policies

To Comply with the Law
* Enforce the Terms and this Policy and to prevent misuse of the Service
* Comply with any applicable law and assisting law enforcement agencies and competent authorities, if we believe it is necessary or justified
* Take any action in any case of a dispute involving you, with respect or in relation to the Service

How We Share Personal Information

We use service providers and other third-party services to help perform essential business functions on our behalf. We do not share any information unnecessarily.

Guest’s Data

The data we collect about our Guests consists of:
* Name, email, and phone number in order to provide our Service
* Commercial information such as reservation start and end date in order to provide our Service

Guest personal information is used for a business purpose only. We certify that this information:
* Will not be used beyond what is necessary to provide our Service as specified in our Terms of Service
* Will never be sold
* Will not be retained or disclosed beyond what is necessary to provide our Service

Aggregated information
We may use the information we collect, as outlined above, to compile anonymized or aggregated information. We may share or otherwise communicate and make available such anonymized or aggregated information to any other third party, at our sole discretion. However, we will not knowingly or intentionally share information that can be reasonably used to reveal your identity without your consent.

Children’s Privacy

This service is for people 16 years of age or older. We do not knowingly or intentionally collect information about children who are under 16 years of age.

Cookie Policy

This website uses cookies to recognize you when you visit our website.

Cookies are small text files that are stored on your computer. They are designed to hold a small amount of data specific to a website or server that can be accessed either by the website or your computer. We use cookies to capture information described in the “What Data We Collect” section, such as IP address and electronic activity data.

We use this information to remember your site preferences. Additionally, we aggregate this data to analyze site traffic and the effectiveness of our marketing efforts.

Transfer of Data Outside Your Territory

We may store and process information in various locations throughout the globe, including through cloud services. The laws in those other countries may provide a lesser degree of data protection than the laws of your own country. You agree to the transfer of your information to such other countries for the purpose of the processing as described in this Policy, including through cloud services.

Information Security

We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. These measures do not provide absolute information security. Therefore, it is not guaranteed and you cannot expect that the Service will be immune to information security risks.

Data Retention

We retain personally identifiable information for as long as we deem necessary for the purposes outlined above. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for the purposes outlined above.

Changes to this Privacy Policy

We may change this Policy. We will provide you notice of such changes through the Services’ interface. Your continued use of the Service constitutes your consent to the amended Policy. If you do not consent to the amended Policy, we may terminate the Terms and your account on the Service and block your access to, and use of, the Service, upon the elapse of 30 days after you decline to accept the revised Policy.

In the case of legal requirement or necessity, we may also introduce immediate changes to this Policy. The latest version of the Terms and its effective date will always be accessible on the Service.

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